We have carried out a risk assessment of all our processes and reviewed all the relevant government guidelines to reduce the chance of Covid-19 transference to a minimum!
So what’s new?
We cannot visit you, or allow you to visit us if anyone has Covid-19 symptoms (Fever, a Cough or recent Anosmia) or a member of our households do?
when we make appointments, we will be asking everyone if they remain well and to let us know if anything changes.
We will be keeping a record of all visitors in case we are required to track and trace. Please let us know if you develop symptoms in the 2 weeks after your appointment.
We will use hand sanitiser immediately before we visit you and we will be asking visitors to us to do the same.
We will maintain at least a 2m distance. It will normally be just one measurer/fitter visiting you and just one sales person in the showroom at any one time.
We request that windows are left slightly open if possible in rooms where installations are required and that all internal doors are left open to avoid us having to touch door handles unnecessarily.
Anything we do touch at your premises, we will wipe down with sanitiser, including any product controls.
We will operate a one customer (or couple) at a time policy and an appointment system in our showroom- please ring ahead to book 01935 824888 and follow the floor markings on arrival.
We will sanitise all contact surfaces before and after each customer.
We can send you a sample of any selected blind choice for you to keep and cutting samples of soft cloths are also available. We know that choosing new curtains and roman blinds can be tricky from very small samples so you will still be able to borrow larger shortlisted curtain samples from us, we will just keep returned items in quarantine before they are allowed back on the shop floor!
We are asking customers if they can accept their quote/ invoice/receipt electronically where ever possible.
We are encouraging payment by BACS or card but we can still accept cheques as they will be placed straight into polypockets to avoid handling. Cash can only be taken if exact, since change cannot be given at the moment.